00401nam a2200145Ia 4500003000400000005001700004008004100021040001800062041000800080100004100088110001800129245005600147260001800203710003400221OSt20260310100323.0211028s2011    xx            000 0 und d  cAIMIT LIBRARY  aeng  aYuvaraj, Sandeep; C G Thomas.g81780  aMedha Kudari.  aCommercial customer relationship management (CRM) /  aChennaic2011  aPhilips Electronics India Ltd