00398nam a2200145Ia 4500003000400000005001700004008004100021040001800062041000800080100004700088110002100135245002900156260002000185710004700205OSt20260304110157.0211028s2006    xx            000 0 und d  cAIMIT LIBRARY  aeng  aPrakash, Ashik J; Rao, Rohini R.g30910184  aKodical, Rakesh.  aCall center management /  aBangalorec2006  aHoneywell Technology Solutions Lab Pvt Ltd