ZEMKE (Ron);SCHAAF (Dick) <br/><br/>
Service edge: 101 companies that profit from customer care 

 - New York  Penguin Books  1990 
 - xviii,584  PB 
<br/><br/><label>ISBN: </label>0-452-26493-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Marketing Management
<br/><br/><label>Dewey Class. No.: </label>658.812 ZEMS