TY  - BOOK
AU  - Gureja, Gopal K.
TI  - Organisational schizophrenia: impact on customer service quality: Impact on customer service quality
SN  - 9788132109563
U1  - 658.812 GURG 
PY  - 2013///
CY  - New Delhi
PB  - Sage Publications
KW  - General Management
ER  -