00438nam a2200145Ia 4500008004100000020001800041041000800059082001700067100002100084245010700105250000600212260003900218300001200257650002300269210716s2013    xx            000 0 und d  a9788132109563  aeng  a658.812 GURG  aGureja, Gopal K.  aOrganisational schizophrenia: impact on customer service quality.bImpact on customer service quality.  a1  aNew DelhibSage Publicationsc2013  axxx,346  aGeneral Management