00573nam a2200157Ia 4500008004100000020001800041041000800059082001700067100003300084245009500117250000600212260003900218300001300257999001900270952012600289210716s2012    xx            000 0 und d  a9788132109785  aeng  a658.812 RAOA  aRao, Ajit; Chandra, Subhash.  aLittle book of big: customer satisfaction measurement.bCustomer satisfaction measurement.  a1  aNew DelhibSage Publicationsc2012  axiii,164  c211320d211320  001040708MBAaAIMITbAIMITd2019-11-09g375.00l0o658.812 RAOApMBA13889r2026-05-23 00:00:00v300.00w2021-07-16yBK