Rao, Ajit; Chandra, Subhash. <br/><br/>
Little book of big: customer satisfaction measurement.  Customer satisfaction measurement. 

 - 1 
 - New Delhi  Sage Publications  2012 
 - xiii,164 
<br/><br/><label>ISBN: </label>9788132109785 
<br/><br/><label>Dewey Class. No.: </label>658.812 RAOA