00384nam a2200145Ia 4500008004100000020001800041041000800059082001700067100002300084245007500107250000600182260002900188300001300217650000800230210716s2016    xx            000 0 und d  a9788177581348  aeng  a658.812 KINJ  aKincaid, Judith W.  aCustomer relationship management: getting it right.bGetting it right.  a1  aNew DelhibPearsonc2016  axxvi,480  aCRM