Kincaid, Judith W. <br/><br/>
Customer relationship management: getting it right.  Getting it right. 

 - 1 
 - New Delhi  Pearson  2016 
 - xxvi,480 
<br/><br/><label>ISBN: </label>9788177581348 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 KINJ