00343nam a2200145Ia 4500008004100000020001800041041000800059082001800067100001700085245003000102250000600132260003800138300001300176650000800189210716s2014    xx            000 0 und d  a9788131525623  aeng  a658.4013 RAJN  aRaju, N V S.  aTotal quality managemnet.  a1  aNew DelhibCengage Learningc2014  axxiv,642  aTQM