@book{209624,
	author = {Anupindi, Ravi; Chopra, Sunil; Deshmukh, Sudhakar D; Zemel, Eitan.},
	title = {Managing business process flows: principles of operations management.},
	publisher = {Pearson Education},
	year = {2014},
	address = {New Delhi},
	edition = {1}
}