TY  - BOOK
AU  - Gronroos, Christian.
TI  - Service management and marketing: customer management in service competition: Customer management in service competition
SN  - 9788126512874
U1  - 658.804 GROS 
PY  - 2016///
CY  - New Delhi
PB  - WILEY
KW  - MANAGEMENT
ER  -