Gronroos, Christian. <br/><br/>
Service management and marketing: customer management in service competition.  Customer management in service competition. 

 - 3 
 - New Delhi  WILEY  2016 
 - x,483 
<br/><br/><label>ISBN: </label>9788126512874 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.804 GROS