TY  - BOOK
AU  - Kador, John.
TI  - Effective apology: mending fences,building bridges and restoring trust: Mending fences,building bridges and restoring trust
SN  - 9781259005169
U1  - 374.22 KADJ 
PY  - 2011///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
KW  - General Management
ER  -