00474nam a2200145Ia 4500008004100000020001800041041000800059082001600067100001700083245013000100250000600230260006100236300000800297650002300305210716s2011    xx            000 0 und d  a9781259005169  aeng  a374.22 KADJ  aKador, John.  aEffective apology: mending fences,building bridges and restoring trust.bMending fences,building bridges and restoring trust.  a1  aNew DelhibTata McGraw Hill Publishing Company Ltdc2011  a273  aGeneral Management