00698nam a2200241Ia 4500003000400000005001700004008004100021020001800062040001800080041000800098082002100106100002000127245009500147250001200242260005200254300002800306650002200334651002400356651001900380651001600399700001700415700002400432OSt20231005100005.0210716s2014    xx            000 0 und d  a9789339213701  cAIMIT LIBRARY  aeng  a374.22 21bBLAK  aBlanchard, Ken.  aLegendary service : bthe key is to care /cBy Ken Blanchard, Kathy Cuff and Vicki Halsey.  a1st ed.  aNew Delhi :bMc Graw Hill Book Company ,c2014.  axi,161p. ;bPBc21.5 cm  aGeneral Knowledge  aCulture of services  aResponsiveness  aEmpowerment  aCuff, Kathy.  aHalsey, Kathy Cuff.