TY  - BOOK
AU  - Soudagar, Reza; Iyer, Vinay; Hildebrand, Volker G.
TI  - Customer experience edge
SN  - 9781259025792
U1  - 658.812 SOUR 
PY  - 2012///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
ER  -