00383nam a2200133Ia 4500008004100000020001800041041000800059082001700067100005500084245003000139250000600169260006100175300001300236210716s2012    xx            000 0 und d  a9781259025792  aeng  a658.812 SOUR  aSoudagar, Reza; Iyer, Vinay; Hildebrand, Volker G.  aCustomer experience edge.  a1  aNew DelhibTata McGraw Hill Publishing Company Ltdc2012  axxvi,292