Soudagar, Reza; Iyer, Vinay; Hildebrand, Volker G. <br/><br/>
Customer experience edge. 

 - 1 
 - New Delhi  Tata McGraw Hill Publishing Company Ltd  2012 
 - xxvi,292 
<br/><br/><label>ISBN: </label>9781259025792 
<br/><br/><label>Dewey Class. No.: </label>658.812 SOUR