00817nam a2200229Ia 4500 20220219102631.0 210716s2014 xx 000 0 und d 9780071333313 AIMIT LIBRARY eng 658.812 1 MAKU Makkar, Urvashi. 21251 Customer relationship management / By Urvashi Makkar and Harinder Kumar Makkar. 1st ed. New Delhi : Tata McGraw Hill Publishing Company Ltd , 2014. Xvii; 274p. ; 24 cm. Customer life cycle and customer lifetime value 21252 Service quality and service capacity planning 21253 Planning and implementing CRM 21254 Makkar, Harinder Kumar. 21255 ddc BK 1st ed. 658.812 MAKU 209278 209278 0 0 ddc 0 0 MBA AIMIT AIMIT 2015-08-21 625.00 Bill no:237; Bill dt:2015-08-19 0 658.812 MAKU MBA11844 2026-05-23 00:00:00 500.00 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2015-08-21 625.00 Bill no:237; Bill dt:2015-08-19 0 658.812 MAKU MBA11845 2026-05-23 00:00:00 500.00 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2015-08-21 625.00 Bill no:237; Bill dt:2015-08-19 0 658.812 MAKU MBA11846 2026-05-23 00:00:00 500.00 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2015-08-21 625.00 Bill no:237; Bill dt:2015-08-19 0 658.812 MAKU MBA11847 2026-05-23 00:00:00 500.00 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2015-08-21 625.00 Bill no:237; Bill dt:2015-08-19 0 658.812 MAKU MBA11848 2026-05-23 00:00:00 500.00 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2018-03-15 650.00 Bill no:4594; Bill dt:2018-03-15 0 658.812 MAKU MBA13135 2026-05-23 00:00:00 487.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2018-03-15 650.00 Bill no:4594; Bill dt:2018-03-15 0 658.812 MAKU MBA13136 2026-05-23 00:00:00 487.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2019-03-12 650.00 Bill no:5381; Bill dt:2019-03-11 0 658.812 MAKU MBA13583 2026-05-23 00:00:00 520.00 2021-07-16 BK