TY  - BOOK
AU  - Suzanne.
AU  - Potts, Conrad.
TI  - How to be confident and assertive at work: practical tools and techniques that you can put into use immediately 
SN  - 9781845285968
U1  - 374.22  1
PY  - 2015///
CY  - London
PB  - Robinson
KW  - What is assertion
KW  - Our verbal behaviour
KW  - Non-verbal behaviour
ER  -