00672nam a2200217Ia 4500003000400000005001700004008004100021020001800062040001800080041000800098082002100106100001300127245015000140250001200290260003200302300002900334650002200363650002500385650002500410700001900435OSt20240807094236.0210716s2015    xx            000 0 und d  a9781845285968  cAIMIT LIBRARY  aeng  a374.22 21bSUZA  aSuzanne.  aHow to be confident and assertive at work :cBy Suzanne and Conrad Potts.bpractical tools and techniques that you can put into use immediately /  a1st ed.  aLondon :c2015.bRobinson ,  axiv,210p. ;bPBc20.6 cm  aWhat is assertion  aOur verbal behaviour  aNon-verbal behaviour  aPotts, Conrad.