00680nam a2200169Ia 4500008004100000020001800041041000800059082001700067100005700084245015700141250000600298260004100304300001200345650000800357999001900365952012600384210716s2012    xx            000 0 und d  a9788126528059  aeng  a658.812 ZIKW  aZikmund, William G;Mc Leod, Raymond;Gilbert, Faye W.  aCustomer relationship management: integrating marketing strategy and information technology.bIntegrating marketing strategy and information technology.  a1  aNew DelhibWiley India Pvt Ltdc2012  axix,179  aCRM  c208981d208981  001040708MBAaAIMITbAIMITd2015-03-10g439.00l0o658.812 ZIKWpMBA11547r2026-05-23 00:00:00v351.20w2021-07-16yBK