00511nam a2200145Ia 4500008004100000020001800041041000800059082001700067100005700084245015700141250000600298260004100304300001200345650000800357210716s2012    xx            000 0 und d  a9788126528059  aeng  a658.812 ZIKW  aZikmund, William G;Mc Leod, Raymond;Gilbert, Faye W.  aCustomer relationship management: integrating marketing strategy and information technology.bIntegrating marketing strategy and information technology.  a1  aNew DelhibWiley India Pvt Ltdc2012  axix,179  aCRM