Kumar, V. <br/><br/>
Profitable customer engagement: concepts metrics and strategies.  Concepts metrics and strategies. 

 - 1 
 - New Delhi  Sage Publications  2013 
 - xxii,311 
<br/><br/><label>ISBN: </label>9788132113409 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 KUMV