TY - BOOK AU - Bovee, Courtland L. AU - Thill, John V. AU - Chatterjee, Abha. TI - Business communication today SN - 9788131757994 U1 - 651.7 10 PY - 2013/// CY - New Delhi PB - Pearson Education KW - Applying the three- step writing process KW - Supporting messages with quality information KW - Designing and developing oral and online presentations ER -