00374nam a2200145Ia 4500008004100000020001800041041000800059082001700067100003600084245002400120250000600144260004700150300000800197650002300205210716s2012    xx            000 0 und d  a9789350515068  aeng  a658.804 VENV  aVenugopal, Vasanti; Raghu, V N.  aServices marketing.  a1  aNew DelhibHimalaya Publishing Housec2012  a323  aServices Marketing