TY  - BOOK
AU  - Goetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep.
TI  - Effective customer service: ten steps for technical professions: Ten steps for technical professions
SN  - 9788131785928
U1  - 658.812 GOED 
PY  - 2012///
CY  - New Delhi
PB  - Pearson
KW  - CRM
ER  -