Goetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep. <br/><br/>
Effective customer service: ten steps for technical professions.  Ten steps for technical professions. 

 - 1 
 - New Delhi  Pearson  2012 
 - xvii,292 
<br/><br/><label>ISBN: </label>9788131785928 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 GOED