00640nam a2200169Ia 4500008004100000020001800041041000800059082001700067100004800084245013500132250000600267260003200273300001200305650000800317999001900325952012600344210716s2010    xx            000 0 und d  a9780749460907  aeng  a658.812 BARC  aBarnes, Cindy; Blake, Helen; Pinder, David.  aCreating and delivering your value proposition: managing customer experience for profit.bManaging customer experience for profit.  a1  aNew DelhibKogan Pagec2010  axvi,213  aCRM  c207753d207753  001040708MBAaAIMITbAIMITd2012-12-18g350.00l0o658.812 BARCpMBA10319r2026-05-23 00:00:00v262.50w2021-07-16yBK