TY  - BOOK
AU  - Barnes, Cindy; Blake, Helen; Pinder, David.
TI  - Creating and delivering your value proposition: managing customer experience for profit: Managing customer experience for profit
SN  - 9780749460907
U1  - 658.812 BARC 
PY  - 2010///
CY  - New Delhi
PB  - Kogan Page
KW  - CRM
ER  -