00471nam a2200145Ia 4500008004100000020001800041041000800059082001700067100004800084245013500132250000600267260003200273300001200305650000800317210716s2010    xx            000 0 und d  a9780749460907  aeng  a658.812 BARC  aBarnes, Cindy; Blake, Helen; Pinder, David.  aCreating and delivering your value proposition: managing customer experience for profit.bManaging customer experience for profit.  a1  aNew DelhibKogan Pagec2010  axvi,213  aCRM