Barnes, Cindy; Blake, Helen; Pinder, David. <br/><br/>
Creating and delivering your value proposition: managing customer experience for profit.  Managing customer experience for profit. 

 - 1 
 - New Delhi  Kogan Page  2010 
 - xvi,213 
<br/><br/><label>ISBN: </label>9780749460907 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 BARC