00541nam a2200145Ia 4500008004100000020001800041041000800059082001700067100001800084245023600102250000600338260003200344300001100376650000800387210716s2010    xx            000 0 und d  a9780749460884  aeng  a658.812 BROD  aBrock, David.  aAftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales.bCreating a successful aftersales strategy to reduce costs, improve customer service and increase sales.  a1  aNew DelhibKogan Pagec2010  avi,218  aCRM