Cook, Sarah. <br/><br/>
Complaint management excellence: creating customer loyalty through service recovery.  Creating customer loyalty through service recovery. 

 - 1 
 - New Delhi  Kogan Page  2012 
 - ix,192 
<br/><br/><label>ISBN: </label>9780749465308 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General Management
<br/><br/><label>Dewey Class. No.: </label>658.812 COOS