TY  - BOOK
AU  - Pike, John; Barnes, Richard.
TI  - TQM in action: a practical approach to continuous performance improvement: Practical approach to continuous performance improvement
SN  - 9788184899665
U1  - 658.4013 PIKJ 
PY  - 2011///
CY  - New Delhi
PB  - Springer
KW  - TQM
ER  -