TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality without tears: the art of hassle free management: Art of hassle free management
SN  - 0070598487
U1  - 658.4013 CROP 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
KW  - TQM
ER  -