Crosby, Philip B. <br/><br/>
Quality without tears: the art of hassle free management.  Art of hassle free management. 

 - 1 
 - New Delhi  Tata McGraw Hill Publishing Company Ltd  2004 
 - xv,205 
<br/><br/><label>ISBN: </label>0070598487 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.4013 CROP