TY  - BOOK
AU  - Metters, Richard;King Metters, Kathryn;Pullman, Madeleine;Walton, Steve.
TI  - Service operations management
SN  - 9788131501603
U1  - 658.562 METR 
PY  - 2006///
CY  - New Delhi
PB  - Cengage Learning
KW  - Production & Operations Management
ER  -