TY  - BOOK
AU  - Jeston, John;Nelis, Johan.
TI  - Business process management: practical guidelines to successful implementations: Practical guidelines to successful implementations
SN  - 9780750686563
U1  - 658.401 JESJ 
PY  - 2009///
CY  - MA
PB  - Butterworth Heinemann
ER  -