Jeston, John;Nelis, Johan. <br/><br/>
Business process management: practical guidelines to successful implementations.  Practical guidelines to successful implementations. 

 - 2 
 - MA  Butterworth Heinemann  2009 
 - xxvii,468 
<br/><br/><label>ISBN: </label>9780750686563 
<br/><br/><label>Dewey Class. No.: </label>658.401 JESJ