Dyche, Jill. <br/><br/>
CRM handbook: a business guide to customer relationship management.  Business guide to customer relationship management. 

 - 1 
 - New Delhi  Pearson Education  2011 
 - 331 
<br/><br/><label>ISBN: </label>9788177587623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales & Distribution Management
<br/><br/><label>Dewey Class. No.: </label>658.812 DYCJ