TY  - BOOK
AU  - Kandampully, Jay; Mok, Connie; Sparks, Beverley.
TI  - Service quality management: in hospitality and tourism: In hospitality and tourism
SN  - 9788179927434
U1  - 654.4013 KANJ 
PY  - 2008///
CY  - New Delhi
PB  - Jaico Publishing House
KW  - TQM
ER  -