Kandampully, Jay; Mok, Connie; Sparks, Beverley. <br/><br/>
Service quality management: in hospitality and tourism.  In hospitality and tourism. 

 - 1 
 - New Delhi  Jaico Publishing House  2008 
 - xvii,339 
<br/><br/><label>ISBN: </label>9788179927434 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>654.4013 KANJ