TY - BOOK AU - Kotler, Philip. AU - Keller, Kevin Lane. TI - Marketing management SN - 9788120335707 U1 - 658.8 13 PY - 2009/// CY - New Delhi PB - Pearson Education KW - Conducting marketing research and forecasting demand KW - Creating customer value satisfaction and loyalty KW - Identifying market segments and targets ER -