00353nam a2200145Ia 4500008004100000020001800041041000800059082001700067100002100084245004100105250000600146260003600152300001100188650000800199210716s2004    xx            000 0 und d  a9780761932550  aeng  a658.812 BALS  aBalachandran, S.  aCustomer driven services management.  a2  aNew DelhibResponse Booksc2004  ax, 304  aCRM