Balachandran, S. <br/><br/>
Customer driven services management. 

 - 2 
 - New Delhi  Response Books  2004 
 - x, 304 
<br/><br/><label>ISBN: </label>9780761932550 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 BALS