Knox, Simon; Maklan, Stan; Payne, Adrian; Peppard, Joe; Ryals, Lynette. <br/><br/>
Customer relationship management: perspective from the marketplace.  Perspective from the marketplace. 

 - 1 
 - New Delhi  Butterworth Heinemann  2003 
 - xvi,302 
<br/><br/><label>ISBN: </label>9788131214350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 KNOS