00385nam a2200145Ia 4500008004100000020001800041041000800059082001700067100001800084245005700102250000600159260003900165300001200204650002300216210716s2009    xx            000 0 und d  a9788177586732  aeng  a658.804 VERH  aVerma, Harsh.  aServices marketing: text and cases.bText and cases.  a1  aNew DelhibPearson Educationc2009  axiv,470  aServices Marketing