Nargundkar, Rajendra. Services Marketing : text and cases / By Rajendra Nargundkar. - 3rd ed. - New Delhi : Tata McGraw Hill Publishing Company Ltd , 2010. - Xix, 458p. ; 24 cm. ISBN: 9780070682122 Subjects--Topical Terms: Integrated service strategyRetailing in India and around the world Dewey Class. No.: 658.804 / NARR